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Designed to meet you
where you are, to get you
where you want to be.
Customer Success Audit
Our CS Audit dives deep into your team structure, processes, playbooks, and customer journey to assess alignment, efficiency, and impact. You’ll walk away with a prioritized, actionable roadmap designed to reduce churn, drive retention, and scale Customer Success with purpose.
CS Leadership Coaching & Advising
We work directly with Customer Success leaders to provide 1:1 strategic coaching, executive alignment guidance, and operational support. Whether you're building a team, managing up, or shifting into revenue ownership, we help you lead with clarity and confidence.
CS Leadership
Hiring
We support SaaS companies in hiring Customer Success leaders and team members with the right mix of experience, mindset, and strategic fit. From job description design to candidate interviews, we help you avoid costly hiring mistakes and build the right team from the start.
Fractional
CCO
Need Customer Success leadership now, but not ready to hire a full-time CCO? ATC offers fractional CCO support to build your strategy, align post-sale teams, drive retention, and scale operations, giving you executive-level impact with flexible commitment.
Because keeping customers,
is harder than closing them.
ATC Advisory is a strategic partner for SaaS companies ready to turn customer success into a true growth engine.
We work with post-sale teams to design and operationalize the moments that matter after the close, from onboarding and adoption to retention and revenue expansion.
Our approach blends proven frameworks, deep industry expertise, and no-BS execution to help you:
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Build high-impact Customer Success programs
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Reduce churn and increase customer lifetime value
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Align teams around scalable, customer-led growth
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Turn relationships into renewals and renewals into revenue
Whether you're starting from scratch or scaling fast, ATC helps you build the systems, playbooks, and strategy you need to win after the signature.
Kristi Faltorusso
Founder & Principal Advisor
Customer Testimonials
Marius Laza
CCO, Tidio
"Some things were going great and some I was working on improving but what I didn’t know I needed was another person "in the room". The meetings Kristi and I have consistently deliver new opportunities, reassure me in difficult situations, and uncover blind spots. Must have for executive leaders."
Francesca Jabbour
Director of Customer Success, LeaseCake
"Kristi's inspiring guidance was instrumental as I stepped into a new director role and tackled an organization-wide transformation. Her keen auditing skills and strategic insights empowered me to excel in record time. I deeply value her leadership and highly recommend her to anyone looking to elevate their customer success expertise."
Brenda Salce-Garcia
VP of Client Success, Madhive
"As we transformed our Customer Success team, we brought in Kristi Faltorusso for an on-site training workshop. Her expertise, insights, and resources were invaluable, equipping our team to embrace change with confidence. Kristi’s impact was immediate and lasting—we highly recommend her to any organization looking to elevate their CS practice."
Ready to lead with Customer Success?
Contact ATC Advisory to Begin Transforming Your Business
